- Nomination of focal point officers on GRS by different ministries/divisions;
- Formulation of practicable strategies for ministries/divisions and review of the future plans about management of public grievences;
- Instructions relating to measures by ministries/divisions on receipt and disposal of complaints and reporting to the Cabinet Division;
- Activities relating to the Grievence Redress System (GRS).
- অভিযোগ প্রতিকার ব্যবস্থা সংক্রান্ত নির্দেশিকা, ২০১৫ (Download PDF)
Bengali 